Dental Plan

Dental Plan FAQs

Joining the plan

You can join the Lumino Dental Plan in any one of our participating Lumino practices nationwide. Our practice staff will guide you through the easy sign-up process on the iPad at reception. You can also sign up right now online in only a few minutes. Once you're done you will get an instant confirmation email. You can then book your first treatment straight away.

Yes, you can. Make sure you let the practice receptionist know you would like to join the plan on the day of your appointment. You can only sign up retrospectively up to 24 hours after your appointment. 

About the plan

No, you don’t need to be a current patient of ours to join the plan. We recommend that you book an appointment at your chosen Lumino participating practice. When you come in for your first visit we can make sure the plan is right for you. Your plan is associated exclusively to your chosen practice - it isn't transferable to another Lumino practice. This means your included treatments will all need to be booked at your chosen practice. Your plan is also exclusive to you and isn't transferable to anyone else.

If you're worried, we recommend you book in first for a consultation with a dentist. You can discuss if the plan will be suitable for you.

A subscription is something you pay for over time, usually in equal instalments. It means you can have treatments but you don't have to worry about paying for it all at once. Because the payments are made over time it can make it easier to manage on a budget.

You can sign your child up to the plan. The cost is the same for adults and children. Some parents like to sign their child up once they turn 18. We consider this the ultimate gift for your child's oral health and wellness on their first step on the journey of adulthood and being responsible for their own health.

Preventative care

Oral health in New Zealand has reached a turning point. Currently, the Ministry of Health promotes programmes to ensure that healthy teeth will last a lifetime. Children are eligible for free dental care through the Ministry of Health. After the age of 18, young people move into the workforce and going to the dentist can be low on the list of priorities. Without regular visits that help with prevention and maintenance, visiting the dentist can seem scary. At Lumino we understand that budget challenges and fear about the cost of emergency dental treatment can lead to avoiding visiting the dentist. That's why we've created the plan. With preventative dental care you will probably visit the dentist more often, yet worry less. Preventative care helps to stop dental issues from developing or getting worse. 

In New Zealand, the Ministry of Health doesn't fund dental care and people over the age of 18 have to pay to go to the dentist. We understand the challenges you may face with your dental care because of this. Looking after your oral health and overall wellbeing through regular preventative treatments - like those included in the plan - can be the foundation of your wellness plan for a healthy life. We love helping to make visiting the dentist a proactive and positive experience for our plan members.

Cost and payment options

The cost of the plan is less than $1 a day at all our practices. The cost may vary slightly between practices. To find out the cost of the plan at your chosen participating practice, take a look online or call them directly.

We've made the payment options simple to keep it as easy as possible for you. You can choose to pay using a debit or credit card either annually in advance, or in 12 monthly instalments. When you join, you can manage your plan and payments online using the Patient Portal.

Yes. The plan payments don't include interest charges.

You can't use your Q Card® to pay for the plan. Payment options for the plan are debit or credit card only. Automatic payments are deducted by Stripe, our secure automatic payment partner. If you take up the additional treatment discount of 10% you won't be able to pay for that treatment using Q Card® or Q Mastercard®.

The 10% discount on additional treatments includes all treatments except implants and orthodontic treatments.

Manage your plan

The Patient Portal is our online tool that gives you the ability to manage your own plan. Once you have joined the plan you can access your Patient Portal as part of your membership. You will be able to see the treatments you have used, your remaining treatments for the year, book appointments online with your preferred clinicians, and track and update your payment details. New features will be added to the Patient Portal in the future.

We've made it easy for you to do this in your Patient Portal. If you get stuck, you can call your practice directly or email our support team on [email protected]

One of the features our patients wanted was auto-renewal, so they wouldn't forget to sign up to the plan at the end of each year. If you want to renew you don't need to do anything. We will email you a reminder before your plan anniversary. You can choose to cancel at that time, otherwise your plan will automatically renew for another year.

One of the features our patients wanted was auto-renewal, so they wouldn't forget to sign up to the plan at the end of each year. We will email you a renewal reminder before your plan anniversary. If you want to cancel you can do so from the link in your renewal email. We need 15 days’ notice of your plan cancellation.

Because your plan is associated exclusively to your original chosen practice, it isn't transferable. We can help you to cancel your plan and sign up at another practice. Simply email the support team on [email protected] and we will guide you through the process.

Manage your treatments

Once you have joined you can book appointments online through your Patient Portal. You can also call your practice directly to book an appointment over the phone.

We recommend that you visit your preferred dentist and hygienist each time. Our clinicians pride themselves on building trust-based relationships with you. They're also most familiar with treatments you have had. If they're away and you want to book an appointment with someone else, we try to make sure our other clinicians are familiar with your oral health.

If you can't use a treatment before your plan expires, we can normally extend the expiry date of that treatment by up to one week. This is at the discretion of your preferred dentist or hygienist and available appointments are taken into consideration. We can usually offer you alternative appointments with other clinicians at your practice.

Under exceptional circumstances we can extend the expiry date of a treatment by up to a week. This is at the discretion of your dentist or hygienist. Available appointments at your practice are also taken into consideration. You will need to discuss this with your practice to make sure your appointment is made in time.

Manage your payments

Firstly log in to your Patient Portal to check your payment status. If you think something's not right call your practice to discuss the issue. You can also email our support team on [email protected].

Unfortunately we can’t offer reimbursement for treatments that you haven't used.

No, we don't charge you if a payment fails. We do ask that you make sure you debit or credit card details are updated on your Patient Portal. If you think something's not right, call your practice directly to discuss the issue. You can also email our support team on [email protected].

We use Stripe as our payment provider, which is a very secure online payment gateway. Stripe will automatically retry a failed payment up to three times or until the payment is successful. You will get an email each time Stripe tries to process the payment. If the payment isn't successful after three attempts your practice will be in touch to discuss this with you. If you think something's not right, call your practice directly to discuss the issue. You can also email our support team on [email protected].

Claim on health insurance

Your health insurance policy may cover costs relating to your dental care. Check with your insurance provider to see if you’re eligible. If you’re a member of the Southern Cross Health Society and you have applicable cover for dental care contributions, you may be eligible to claim back the full cost of your plan.

If you’re a plan member and you have a health insurance policy with Southern Cross Health Society that includes dental care contributions, you may be eligible to claim back the full cost of your plan. Before you can claim you need to have paid in full (either by annual payment or after you’ve paid for 12 monthly instalments) and redeemed all three treatments. To process a claim for Southern Cross you will need a health insurance receipt from your practice. Call your practice directly to get started and request a receipt.

You can get a proof-of-purchase receipt once you’ve paid for the plan in full (either by annual payment or after you’ve paid for 12 monthly instalments). If you need a health insurance receipt you will also need to have redeemed all three treatments. Call your practice directly to request a receipt.

Need more help

Call your chosen practice directly and they will be able to help you over the phone. We also have a friendly support team who are ready to help you. Simply email us at [email protected].