Dental Plan

Existing Member

Here you can find everything you need as an existing Lumino Dental Plan member.

You can login to your patient portal, book one of your plan treatments, manage your plan details and find answers to commonly asked questions.

Manage your plan

The Patient Portal is your online tool that gives you the ability to manage your own plan. Once you've joined the plan you can access your Patient Portal as part of your membership. You will be able to see the treatments you have used, your remaining treatments for the year, book appointments online with your preferred clinicians, and track and update your payment details.

We've made it easy for you to do this in your Patient Portal. If you get stuck, you can call your practice directly.

One of the features our patients wanted was auto-renewal, so they wouldn't forget to sign up to the plan at the end of each year. If you want to renew you don't need to do anything. We will email you a reminder before your plan anniversary.

We will email you a renewal reminder before your plan anniversary. If you want to cancel you can do so from the link in your renewal email. We need 15 days’ notice of your plan cancellation.

Because your plan is associated exclusively to your original chosen practice, it isn't transferable. We can help you to cancel your plan and sign up at another practice. 

Manage your payments

Firstly log in to your Patient Portal to check your payment status. If you think something's not right call your practice to discuss the issue.

Unfortunately we can’t offer reimbursement for treatments that you haven't used.

No, we don't charge you if a payment fails. We do ask that you make sure your debit or credit card details are updated on your Patient Portal. If you think something's not right, call your practice directly to discuss the issue.

We use Stripe as our payment provider, which is a secure online payment gateway. Stripe will automatically retry a failed payment up to three times or until the payment is successful. You will get an email each time Stripe tries to process the payment. If the payment isn't successful after three attempts your practice will be in touch to discuss this with you. If you think something's not right, call your practice directly to discuss the issue. 

Claim on health insurance

Your health insurance policy may cover costs relating to your dental care. Check with your insurance provider to see if you’re eligible.

If you’re a member of the Southern Cross Health Society and you have applicable cover for dental care contributions, you may be eligible to claim back the full cost of your plan. 

Before you can claim you need to have paid in full (either by annual payment or after you’ve paid for 12 monthly instalments) and redeemed all three treatments. To process a claim for Southern Cross you will need a health insurance receipt from your practice. Call your practice directly to get started and request a receipt.

You can get a proof-of-purchase receipt once you’ve paid for the plan in full (either by annual payment or after you’ve paid for 12 monthly instalments). If you need a health insurance receipt you will also need to have redeemed all three treatments. Call your practice directly to request a receipt.