Dental Plan

FAQs

Have questions about the plan?

Explore these frequently asked questions and discover more about the Lumino Dental Plan.

Joining the plan

You can join the Lumino Dental Plan at any one of our participating Lumino practices nationwide. Our practice staff will guide you through the easy sign-up process. You can also sign up online now in around 5 minutes. Once you're done you will get an instant confirmation email. You can then book your first treatment.

Yes, you can. Make sure you let the practice receptionist know you would like to join the plan on the day of your appointment. You can only sign up retrospectively up to 24 hours after your appointment. 

About the plan

No, you don’t need to be a current patient of ours to join the plan. We recommend that you book an appointment at your chosen Lumino participating practice. Your plan is associated exclusively to your chosen practice - it isn't transferable to another Lumino practice. This means your included treatments will all need to be booked at your chosen practice. Your plan is also exclusive to you and isn't transferable to anyone else.

If you're worried, we recommend you book in first for a consultation with a dentist and discuss your concerns.

A subscription is something you pay for over time in equal instalments. It means you can have treatments but you don't have to worry about paying for it all at once. Because the payments are made over time it can make it easier to manage on a budget.

You can sign your child up to the plan. The cost is the same for adults and children. Some parents like to sign their child up once they turn 18 and are no longer eligible for free dental treatments. 

We don’t pause plans but you can get in touch with us if you would like to cancel your plan using the form below.

Cost & payment options

The cost of the plan is less than $1 a day at all our practices.

You can choose to pay using a debit or credit card either annually in advance, or in 12 monthly instalments. When you join, you can manage your plan and payments online using the Patient Portal.

Yes. The plan payments don't include interest charges.

Payment options for the plan are debit or credit card only. Automatic payments are deducted by Stripe, our secure automatic payment partner. If you take up the additional treatment discount of 10% you won't be able to pay for that treatment using Q Card® or Q Mastercard®.

The 10% discount includes all dental treatments except implants and orthodontic treatments.

If you currently pay for your subscription by an annual payment you can change this to a monthly payment when you're due for your next renewal. To do this please contact our support team using the form below and we can help guide you through the process.

Need more help?

Ready to join the Lumino Dental Plan?

You can sign up in a Lumino participating practice or online. Either way it's quick and easy to sign up.