Lumino The Dentists

Lumino the Dentists

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Welcome to Rotorua Dental Centre

Call us today (07) 348 4787 or Book Online We are open Mon - Fri: 8.30am-5pm

Testimonials

Letter from one of our patients:

To whom it may concern,

RE: Rotorua Dental Centre

Too often the only time feedback is received is when bad service has been experienced. I think it is just as important that feedback is given when excellent service has been received.

In early March I went to my local dentist in Turangi where I was to ld I needed a root canal and cap. The price I was quoted I thought was outrageous and the service I received was disgusting. I then decided to call a few different dentists to get a gage on price for the treatment I needed. By chance I stumbled upon Lumino the Dentist – Rotorua Dental Centre. From the very first phone call, taken by Ana, I was given professional and friendly service. Although 135km drive, I decided that the service I had received just from that 1 phone call and the competitive pricing was worth the drive.

After my 1st appointment, I was not disappointed. The professional and friendly atmosphere of this practise made me WANT to be at the dentist. I, like millions of others dread going to the dentist. However the procedure (root canal) was relatively painless. I think this was all down to the awesome team there. They made me feel comfortable and kept informed during the whole procedure. They then, I feel, went the extra mile. They knew I had driven a long way that day so they made it so that the whole procedure could be carried out the same day and just asked if I could come back later in the day. I was truly grateful as my baby was only 4 months at that time and it’s not always easy arranging to get someone to watch him as well as making the 270km round trip. After this appointment I decided that Rotorua Dental Centre would now be my main dentist.

I have since had another appointment where yet again I was treated with amazing service. Confirming for me that it wasn’t just a good day on the day of my initial appointment, but just how they like to treat their patients. Professional and efficient service from making the appointment right through to having the treatment carried out. The team (Ana, Kimmy, Johannes & Kathy) all seem to really enjoy their jobs and enjoy delivering excellent service.

I have recommended the Rotorua Dental Centre to all my friends, family and colleagues. Again, I felt it is important to let companies know when the service they are delivering is exceeding expectations, not just when there is something to complain about. Please pass my thanks on to awesome team at Lumino the Dentists – Rotorua Dental Centre. I look forward to receiving excellent and professional service from them for years to come.

Yours sincerely
W Salvador

 


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