Lumino The Dentists

Lumino the Dentists

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Lumino Dental Plan Terms & Conditions

Terms and Conditions

  • Lumino Dental Plan membership and benefits are valid for 12 months from the date of registration.
  • The plan is not transferable and cannot be redeemed for cash.
  • The plan cannot be ‘put on hold’ or deferred.
  • The 12 month term is an integral part of promoting good oral hygiene through regular care. This plan may not be suitable for every patient. Your dentist will be able to let you know of the most appropriate treatment course if the Lumino Dental Plan is not suitable for you.
  • Dental Plan members cannot use their plan discount on treatment in conjunction with any other offers, with the exception of Q card’s standard 3 month and 6 month interest free deals.
  • Patients may change the date of their appointment, in accordance with the practice cancellation policy, however it is their responsibility to complete the treatments before the expiry date of their membership (12 month term from date of purchase).
  • If any provider (dentist or hygienist) who was originally booked is not available on the appointment date, the treatment will be with another suitably qualified provider. Lumino The Dentists will make every attempt to contact you to advise you of any unexpected changes made to your appointment.
  • The plan can only be used at the Lumino The Dentists practice where the plan was purchased.
  • The plan cannot be purchased at any specialist practices or any of the member benefits used at any of our specialist practices, this includes but is not limited to Oral Surgery, Dental Implant, Endodontic and Orthodontic Specialist practices within the Lumino Group.
  • Your plan includes two regular length hygiene appointments. If advanced hygiene care is required an additional fee will apply. You will be advised of the additional charge prior to the treatment being completed.
  • Advertised plan price is guaranteed for 12 months if you join before April 2018. Plans commencing after this date may be subject to a price change.
  • At the practices discretion the Lumino Dental Plan will be available for purchase retrospectively within 24 hours of a patient’s initial hygiene or exam and x-ray appointment.
  • The Lumino Dental Plan is a membership service, paid by direct debit. The plan member can choose the frequency of direct debit payments, including recurring monthly or annual.
  • If you are a Southern Cross member, please note they will only honour eligible member claims for the Lumino Dental Plan upon redemption of all your plan treatments (Dental Exam/X-ray and two Hygiene appointments), where the plan has been paid for in full.
  • Lumino will notify you prior to renewal to advise you of your upcoming expiry date, however it is the responsibility of the member to cancel the plan prior to renewal, using the correct process. If the member does not cancel their Lumino Dental Plan it will automatically renew upon expiry and the new plan will be loaded to your account ready for redemption. Please note if you paid by a one off lump sum payment your plan will not automatically renew, you will be given the opportunity to renew your membership on the date of anniversary.
  • By signing up to the Lumino Dental Plan, you are pre-purchasing a bundle of services and paying the services off, by direct debit over a period of 12 months.
  • You have the ability to cancel your Dental Plan membership for any reason within 5 days.
  • Cancellation of membership during the term will be at the practice's discretion and addressed on a case-by-case basis. Full payment for any benefit redeemed will be collected at the dental practice's recommended retail price. An administration fee of $20 will be applied.
  • Your Lumino Dental Plan includes 10% off all dental work, however this excludes implants and orthodontics treatments.
  • Lumino reserves the right to deny the purchase of the plan, or cancel a plan where the agreed payment terms have not been met by the customer. 
  • Lumino reserves the right to review the Dental Plan membership pricing upon your anniversary. Lumino agrees to use reasonable endeavours to ensure you are fully informed of any changes prior to renewal via written notice.