Lumino The Dentists

Lumino the Dentists

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Southern Cross & Easy-Claim

Visit Lumino The Dentists and brighten your smile!

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We’ve got a great offer for Southern Cross members:
  • 5% off all dental treatments, from examinations to extensive cosmetic treatment.*(Excludes dental implants, orthodontics and whitening services at Lumino Garden Place)
  • Plus, all new patients receive a half price examination and X-rays.* (This half price offer excludes orthodontic consultations)



To take advantage of this offer, call 0800 LUMINO or select your nearest practice to request an appointment.

Remember to bring in your Southern Cross Member card as proof of membership.

Non participating practices: Lumino Orthodontists Max & Beresford,  Oral Surgery Associates, Harish Lala Endodontist, Ilam Orthodontics, Christchurch Oral and Maxillofacial Surgery Centre, New Plymouth (Lemon Street), KidzTeeth, Lumino Pearl, Lumino Implant Centre, Kool Dental, Leamington Dental, Bridgens Dental, Plaza Dental Porirua,  Wellington Oral Surgery, Dentistry on Merivale, George Hunt Dental, Kerry Hamilton Dental, Smile Centre Hastings, Coastlands, Christchurch City, Harris Dental Christchurch,  Morton Dentistry Christchurch, Knox Dental, Frankton Dental and Queenstown.

 *Participating practices only. Cannot be used in conjunction with any other offer. Appointments are subject to availability. Full payment is due at the time of appointment. The onus is on the patient to identify themselves as a Southern Cross member and NOT on the practice to ask the patient if they are a Southern Cross member.   Patient must identify themselves as a Southern Cross member at the time of service to receive the discount. Discount will NOT be applied retrospectively, There are  no exceptions to this condition.

Easy-Claim

Easier claiming with your Member card 

Southern Cross Health Society Easy-claim (“Easy-claim”) is a convenient way for Southern Cross members to claim for eligible healthcare services at the time of purchase, without completing a claim form. 


How to use Easy-claim
Southern Cross members can present their Member card at the counter and if your plan covers the treatment and the treatment qualifies, Southern Cross will reimburse the claim directly. All you need to do is pay any contribution you are responsible for. This means no more filling out claim forms or waiting for refunds.*


 

FAQs
Does every Southern Cross member have access to this service?
Southern Cross members can use Easy-claim for dental treatment if:

  • your policy has a dental and hygienist benefit and the treatment you receive qualifies for cover under that benefit. Nonessential treatments such as whitening are not covered (refer to your policy document or call Southern Cross for details)
  • you have sufficient benefit left on your policy to cover the charges.


Do I need to show my membership card to make an Easy-claim?
Presenting your Southern Cross Member card is the easiest way to make an Easy-claim, but if you do forget your card on the day we can use your full name and date of birth to find your details.

Will I have to pay any money toward my treatment at the practice?
This depends on what policy you have and how much benefit you have left on your policy. You may be required to pay a portion of the total charges at the time of payment and in some cases you will have to pay the total bill.

Do all Lumino practices offer the Easy-claim service?
No. The following practices DO NOT currently offer Easy-claim as a type of payment:
Kerry Hamilton Dental

All other participating Lumino practices offer Easy-claim. 

Click here to view for a list on the Southern Cross website.

 

If you have any questions regarding your Southern Cross policy including whether you are entitled to dental coverage, please call Southern Cross directly on 0800 800 181.

*Conditions of Southern Cross Health Society Easy-claim: Your Member card is an accepted means of identification to electronically claim for qualifying healthcare products and services at selected health service providers. When you claim electronically for eligible healthcare services for yourself (or anyone else named on the policy) Southern Cross Medical Care Society deems this to be a claim under your policy, and you authorise Southern Cross Medical Care Society to process the claim in accordance with your policy coverage (or the policy coverage for the other person named on the policy) and pay the selected health service provider direct. The policyholder will receive all communications from Southern Cross Medical Care Society in relation to each electronic claim. At any time, you may advise Southern Cross Medical Care Society that you do not wish to electronically claim.