Novel coronavirus (COVID-19)

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We're open again to keep you smiling!

Welcome back Kiwis! Now that we’re in Level 2, all our dental practices are open again. We can now provide routine dental care once again, as well as urgent or emergency dental care. We know that this has been a difficult time for everyone, so we look forward to seeing your smile in our dental practices soon. We genuinely appreciate your support as we unite together against COVID-19 during these extraordinary times.

Keeping you safe during COVID-19

Dentistry may be changing, but one thing that won’t is our commitment to the health and safety of our patients and our teams. We have always maintained a high level of best-practice safety protocols, even before COVID-19. Our practices meet the Infection Control & Prevention Standards, as guided by the Dental Council of New Zealand (DCNZ). As your good health guardians, we’ve got you covered.

Screening patients before appointments

To help keep everyone safe, we will be in touch to ask you a series of triage questions before your appointment. Please consider the questions below:

  • Have you had a confirmed diagnosis of COVID-19?
  • Have you travelled internationally in the last 14 days?
  • Have you, or anyone coming in contact with you, had contact with someone with a confirmed diagnosis of COVID-19?
  • Do you exhibit any acute respiratory infection symptoms, with at least one of the following symptoms, with or without a fever?
    • Cough
    • Sore throat
    • Shortness of breath
    • Coryza (head cold symptoms, e.g. runny nose, sneezing, post-nasal drip)
    • Anosmia (loss of sense of smell)
    • Aquesia (loss of taste)

If you have an appointment booked and you answered YES to any of the above, please call us to talk through your options. We may also call you to confirm your answers to these questions again, just prior to your appointment, in case anything has changed for you. We do appreciate your support and understanding as we unite with you against COVID-19.

What is routine dental care?

In Alert Level 2, we can now see you for emergency and routine dental care, which includes non-essential and elective dentistry. This includes a wide range of dental treatments including: