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Keeping You Safe During COVID-19

NZ is back on alert

We recognise the uncertainty that coronavirus COVID-19 is causing globally, and with the recent announcement about an Alert Level 3 lockdown in Auckland and Alert Level 2 around the rest of New Zealand, we want to take a moment to let you know what we are doing to keep you safe while still providing you exceptional dental care.

Auckland practices are temporarily closed

Our Auckland practices are temporarily closed. If you had an appointment with us, you don’t need to call us to cancel, we will contact you when we re-open.

All other practices throughout NZ are open

Throughout the rest of New Zealand, our practices remain open in Alert Level 2. We will continue to screen patients and schedule appointments appropriately and maintain a contact register for contact tracing, appropriate personal protective equipment (PPE) and meet the Infection Control & Prevention Standards, as guided by the Dental Council of New Zealand (DCNZ). As your good health guardians, we’ve got you covered.

Keeping you safe during COVID-19

Dentistry may be changing, but one thing that won’t is our commitment to the health and safety of our patients and our teams. We have always maintained a high level of best-practice safety protocols, even before COVID-19.

Important screening questions before appointments

To help keep everyone safe, we will be in touch to ask you a series of triage questions before your appointment. Please consider the questions below:

  • Do you have a confirmed diagnosis of COVID-19?
  • Are you waiting for a COVID-19 test or the results, or considered a probable case, or been asked to self-isolate?
  • Have you had close contact with other people in the last 14 days who are probable or confirmed to have COVID-19?
  • Do you have new or worsening symptoms of an acute respiratory infection with at least one of the following, with or without a fever:
    • cough
    • sore throat
    • shortness of breath
    • sneezing, post-nasal drip (coryza)
    • loss of smell (anosmia)
    • loss of taste (ageusia)
  • Have you travelled overseas in the last 14 days?
  • Have you had direct contact with someone in the last 14 days who has travelled overseas?
  • Do you work on an international aircraft or shipping vessel?
  • Do you work or have you recently worked at an international airport or maritime port in areas/conveniences visited by international arrivals?
  • Do you work or have you recently worked in customs, immigration, or at managed quarantine/isolation facilities?
  • Are you a household member or a community contact of aircrew?
  • Have you recently visited a place of interest at the same time as a confirmed COVID case?
  • Are you currently in an area outside of Auckland but have recently arrived in from Auckland?

If you have an appointment booked and you answered YES to any of the above, please call us to talk through your options. We may also call you to confirm your answers to these questions again, just prior to your appointment, in case anything has changed for you. We do appreciate your support and understanding as we unite with you against COVID-19.

Have questions?

Special precautions are taken to ensure your safety at all alert levels. Depending on the alert level, these may include additional personal protective equipment (PPE) and special cleaning and decontamination procedures. While we already had a high level of safety protocols before COVID-19, we have also added increased hand hygiene measures for patients and our team. Sterilisation of instruments after use occurs as usual, meeting the DCNZ’s  Infection Prevention & Control Standards.

We have always used the recommended PPE for dental treatment. In addition, we have trained our teams regarding any additional PPE required for COVID-19, to keep our patients and our teams safe. Our clinicians will be wearing appropriate PPE where required, including surgical, impervious disposal gowns, appropriate masks, and headcovers.

Our teams follow strict processes when they prepare to see a patient:

  • If an N95 mask is fitted, checks for appropriate seals are carried out
  • PPE is donned in a clean area separate from the treatment area
  • PPE is single-use only and is changed immediately after each patient, or following completion of a specific dental procedure
  • Used PPE is disposed of following strict hazardous waste or clinical waste guidelines

Your dentist will recommend a treatment option best suited to you and your budget and will give you an estimate of the price and payment options during your appointment. We accept a wide range of payment methods and have plenty of flexible pay later finance options including Afterpay and 18 Months Interest Free With Q. Right now, we also have 24 Months Interest Free With Q. If your Lumino practice offers the Lumino Dental Plan, it’s a great way to save money all year round and when you need dental treatments, for less than $1* a day. Check out our 3 Smart Ways to Pay to get started.

*Lumino Dental Plan terms and conditions apply.

If you had an appointment booked with us during this time,  you don't need to worry about calling us to cancel it.  We will get in touch with you to rebook your appointment.

We get it. We’re New Zealand’s largest group of dentists so we’ve seen more scared patients than any other dental practice in the country. We know that you already be anxious about visiting the dentist, let alone during these challenging times. Our gentle and compassionate dentists understand how you feel – we’re in this together! We can assure you that our dental practices have always provided a safe environment for dental care – even more so now. We take our guidance from our industry bodies and do everything we can to take all precautions necessary to keep you safe. If you’re anxious or worried, the best thing to do is let us know how you feel. Making sure you feel comfortable is part of our job.