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Keeping You Safe During COVID-19

Keeping you safe with happy, healthy smiles.

We recognise the uncertainty that coronavirus COVID-19 is causing globally, so we want to take a moment to let you know what we’re doing to keep you safe under the current traffic light system, while still providing you exceptional dental care.

How we’re operating under the traffic light system

Under the orange traffic light setting, all of our practices across New Zealand are open.

There will be some additional safety measures in place for high-risk patients (according to NZ dental council guidelines) to ensure everyone’s safety. We will be completing risk assessments on all patients which will determine any additional safety measures and personal protective equipment (PPE) required by our team. Give us a call to talk through your options and how we can still see your smile safely.

Please note there will an additional PPE cost of $38 for high-risk patients (risk categories are defined by The Dental Council Of New Zealand guidelines).

For more details on the traffic light system and what is involved please visit the Ministry of Health website.

Please remember, when arriving at your appointment you must wear a face mask that covers your nose and mouth correctly as per Government guidelines. For advice on using a mask correctly see here. 

Keeping you safe during COVID-19

Dentistry may be changing, but one thing that won’t is our commitment to the health and safety of our patients and our teams. We have always maintained a high level of best-practice safety protocols, even before COVID-19.

We will continue to screen patients, schedule appointments appropriately, maintain a contact register for contact tracing, wear appropriate personal protective equipment (PPE) and meet the Infection Control & Prevention Standards, as guided by the Dental Council of New Zealand (DCNZ). As your good health guardians, we’ve got you covered.

Screening patients before appointments

To help keep everyone safe, we will be in touch to ask you a series of screening questions before your appointment. Please consider the questions below:

  1. Do you or any member of your household have COVID-19 or are you waiting for a COVID-19 PCR test result? (not a routine surveillance test result)
  2. Are you required to self-isolate (including arrival from overseas)?
  3. Do you have ANY of the following symptoms now, or in the last 14 days?
    • Fever, acute cough or shortness of breath
    • Muscle aches, loss of smell, sore throat
    • Generally feeling unwell with no other likely diagnosis
  4. Do you have any other reason to think that you are at risk of having COVID-19?

If you answered yes to any of the questions above, we would like to discuss your options with you.

We may also call you to confirm your answers to these questions again, just prior to your appointment, in case anything has changed for you. We do appreciate your support and understanding as we unite with you against COVID-19.

Have questions?

Special precautions are taken to ensure your safety at all alert levels. Depending on your risk status (based on NZ Dental council guidelines) these may include additional personal protective equipment (PPE) and special cleaning procedures. While we already had a high level of safety protocols before COVID-19, we have also added increased hand hygiene measures for patients and our team. Sterilisation of instruments after use occurs as usual, meeting the DCNZ’s Infection Prevention & Control Standards.

We have always used the recommended PPE for dental treatment. In addition, we have trained our teams regarding any additional PPE required for COVID-19, to keep our patients and our teams safe. Our clinicians will be wearing appropriate PPE where required, including surgical, fluid-resistant gowns, appropriate masks, and protective eyewear.

Our teams follow strict processes when they prepare to see a patient:

  • If an N95 mask is fitted, checks for appropriate seals are carried out
  • Single-use PPE is disposed of following strict hazardous waste or clinical waste guidelines

Your dentist will recommend a treatment option best suited to you and your budget and will give you an estimate of the price and payment options during your appointment. We accept a wide range of payment methods and have plenty of flexible pay later finance options including Afterpay and 18 Months Interest Free With Q. Right now, we also have 24 Months Interest Free With Q. If your Lumino practice offers the Lumino Dental Plan, it’s a great way to save money all year round and when you need dental treatments, for less than $1* a day. 

*Lumino Dental Plan terms and conditions apply.

We get it. We’re New Zealand’s largest group of dentists so we’ve seen more scared patients than any other dental practice in the country. We know that you already be anxious about visiting the dentist, let alone during these challenging times. Our gentle and compassionate dentists understand how you feel – we’re in this together! We can assure you that our dental practices have always provided a safe environment for dental care – even more so now. We take our guidance from our industry bodies and do everything we can to take all precautions necessary to keep you safe. If you’re anxious or worried, the best thing to do is let us know how you feel. Making sure you feel comfortable is part of our job.