Help Me With

Keeping You Safe During COVID-19

Keeping you safe with happy, healthy smiles.

At Lumino we recognise the uncertainty that coronavirus COVID-19 has caused globally, so we want to take a moment to let you know what we are doing to keep you safe while still providing you exceptional dental care.

As per COVID-19 Public Health Response, patients within a health service are no longer required to wear a mask. However, if you would like to continue to wear a mask while visiting us you are welcome to do so, we will also have masks and hand sanitiser available for you to use.

Keeping you safe during COVID-19

Our commitment to the health and safety of our patients and team members remains our top priority. We have always maintained a high level of best-practice safety protocols, even before COVID-19.

We will continue to schedule appointments appropriately based on your dental care. Our clinical teams will continue to wear the appropriate personal protective equipment (PPE). Our practices will continue to follow Infection Control & Prevention Standards, as guided by the Dental Council of New Zealand (DCNZ). As your oral health guardians, we’ve got you covered.

Screening patients before appointments

To keep everyone safe we ask that you consider the following questions before visiting us:

  1. Do you or any member of your household have COVID-19 or are you waiting for a COVID-19 PCR test result? (not a routine surveillance test result)
  2. Are you required to self-isolate?
  3. Do you have ANY of the following symptoms now?
    • Fever, acute cough or shortness of breath
    • Muscle aches, loss of smell, sore throat
    • Generally feeling unwell with no other likely diagnosis
  4. Do you have any other reason to think that you are at risk of having COVID-19?

If you answered YES to any of the questions above, we would like to discuss your options with you.

We do appreciate your support and understanding as we unite with you against COVID-19.


Have questions?

Our clinicians will be wearing the appropriate PPE as required by the DCNZ to keep you safe.

Your dentist will recommend a treatment option best suited to you and your budget and will give you an estimate of the price and payment options during your appointment. We accept a wide range of payment methods and have plenty of flexible pay later finance options including Afterpay and 18 Months Interest Free With Q. Right now, we also have 24 Months Interest Free With Q. If your Lumino practice offers the Lumino Dental Plan, it’s a great way to save money all year round and when you need dental treatments, for less than $1* a day. 

*Lumino Dental Plan terms and conditions apply.

We get it. We’re New Zealand’s largest group of dentists so we’ve seen more scared patients than any other dental practice in the country. We know that you already be anxious about visiting the dentist, let alone during these challenging times. Our gentle and compassionate dentists understand how you feel – we’re in this together! We can assure you that our dental practices have always provided a safe environment for dental care – even more so now. We take our guidance from our industry bodies and do everything we can to take all precautions necessary to keep you safe. If you’re anxious or worried, the best thing to do is let us know how you feel. Making sure you feel comfortable is part of our job.

The COVID-19 Public Health Response (Masks) Order (2022) does not require health workers (practitioners and staff) and patients/residents within a health service to wear a mask. However, the PPE requirements (including masks) defined in the Dental Council’s Infection prevention and control practice standard must be adhered to by oral health practitioners.