We recognise the uncertainty that coronavirus COVID-19 is causing globally. With the Alert Level 3 lockdown in Auckland, Northland and parts of the Waikato region and Alert Level 2 around the rest of New Zealand, we want to take a moment to let you know what we are doing to keep you safe while still providing you exceptional dental care.
Our Auckland & Waikato practices are temporarily closed at Alert Level 3, with limited practices open for emergency treatment. These temporary practice closures include those located in all of Auckland, Northland and any practices in Raglan, Te Kauwhata, Huntly, Ngāruawāhia, Hamilton City and surrounding areas and the Waitomo District, including Te Kuiti, Waipa and Ōtorohanga districts. If you had an appointment with us, you don’t need to call us to cancel, we will contact you when we re-open.
We understand that this is a difficult time and we're here to help. We’ve opened some of our practices to provide emergency treatment until we’re able to safely re-open again. If you're in Auckland or Hamilton and need emergency dental treatment or relief of pain, please call us on 0508 625 368 and we will be able to advise you on the most appropriate action. Emergency line operating hours are 8.00 am till 5.00 pm, Monday - Saturday.
Our practices remain open at Alert Level 2, throughout the rest of New Zealand. We will continue to screen patients, schedule appointments appropriately, maintain a contact register for contact tracing, wear appropriate personal protective equipment (PPE) and meet the Infection Control & Prevention Standards, as guided by the Dental Council of New Zealand (DCNZ). As your good health guardians, we’ve got you covered.
Please remember, you must wear a mask or face covering when arriving at your appointment and scan in using the QR Code in the NZ COVID Tracer App, as per Government guidelines.
Dentistry may be changing, but one thing that won’t is our commitment to the health and safety of our patients and our teams. We have always maintained a high level of best-practice safety protocols, even before COVID-19.
To help keep everyone safe, we will be in touch to ask you a series of triage questions before your appointment. Please consider the questions below:
If you have an appointment booked and you answered YES to any of the above, please call us to talk through your options. We may also call you to confirm your answers to these questions again, just prior to your appointment, in case anything has changed for you. We do appreciate your support and understanding as we unite with you against COVID-19.